The Effectiveness of Bureaucratic Reform on Public Service Quality in Post-Pandemic Indonesia

Abstract

This study aims to analyze the effectiveness of implementing Law Number 25 of 2009 on Public Services and Law Number 5 of 2014 on the State Civil Apparatus within the context of post-pandemic bureaucratic reform in Indonesia. The research employs a normative juridical method, focusing on the analysis of positive law, academic literature, and government policies related to bureaucratic reform. The study examines how the implementation of both laws has influenced the improvement of public service governance and the professionalism of civil servants in the post-pandemic era. The findings reveal that the enforcement of these laws has contributed significantly to the enhancement of public service standards, the application of merit-based systems, and the acceleration of bureaucratic digitalization. However, the effectiveness of the reform remains constrained by the digital competency gap among civil servants, weak accountability mechanisms, and limited institutional integration. This study emphasizes that accelerating bureaucratic reform is a strategic necessity through improving civil servant competencies, strengthening oversight mechanisms, and expanding digital-based services to ensure that public services operate efficiently, transparently, inclusively, and fairly within the framework of modern governance in the post-pandemic era