E-Government Transformation in Indonesia: Opportunities, Challenges, and Public Service Optimization Strategies

Abstract

The transformation of e-government in Indonesia is a strategic effort by the government to utilize digital technology to improve efficiency, transparency, and quality of public services. Indonesia's achievement in the UN E-Government Survey, which placed it in the Very High E-Government Development Index category with a ranking of 64th in the world, shows significant progress. This research uses a qualitative method with a descriptive research type through a literature study of various relevant documents and data. The results of the study show that e-government provides real benefits, including cost and time efficiency, interagency service integration, and increased community participation. However, its implementation faces tangible, intangible, and very intangible obstacles, especially related to infrastructure, human resource capacity, political commitment, and digital literacy. To overcome these challenges, a comprehensive strategy is needed including equitable distribution of digital infrastructure, capacity building of apparatus, strengthening political commitment, and public education. The implementation of inclusive e-government will be the key to realizing good governance in Indonesia.