Transparency and Accountability of Public Administration in Smart City Implementation

Abstract

The advancement of the smart city concept increasingly demands the integration of transparency and accountability principles within public administration to enhance service quality, strengthen governance, and foster active citizen participation. Transparency facilitates open access to public information and real-time data availability, enabling stakeholders to monitor government activities and decision-making processes. Accountability ensures that service providers have clear, measurable, and enforceable mechanisms of responsibility, thereby safeguarding the integrity of public services. This study aims to examine how these two principles are implemented within public administration in Indonesian cities that have adopted the smart city framework. Employing a literature review approach, this research analyzed peer-reviewed articles from national and international journals indexed in Google Scholar, published last five years. The findings reveal that transparency and accountability significantly contribute to building public trust, expediting administrative processes, and reducing the likelihood of misuse of authority. Nevertheless, persistent challenges include insufficient digital infrastructure, bureaucratic resistance, and low levels of digital literacy.